Last updated: 1 October 2026.
About these terms
These Terms of Service apply when you use the FC LiteMeal app and website (the “Service”), operated by Food City (“we”, “us”). By creating an account or placing an order you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Service.
Your account
- You must be at least 18 years old and give accurate details.
- Sign in with your mobile number or another method we offer. Keep your sign-in details and delivery code private; you are responsible for activity on your account.
- We may suspend or close an account that is misused, used for fraud, or breaks these terms.
Meals, plans and orders
- FC LiteMeal offers single meals and subscription meal plans delivered on scheduled days. What is available, the prices and the delivery areas and time windows are shown in the app and may change.
- Prices are in Bahraini Dinar (BHD) and include any applicable VAT unless the app shows otherwise.
- You choose your meals for each delivery day before the change deadline shown in the app. After that deadline the meal is locked and prepared for you.
- An order or plan is confirmed once payment is accepted, or, for cash on delivery where offered, once we confirm it.
- We may cancel or adjust an order if an item is unavailable, the address is outside our delivery area, or there is a kitchen or safety issue. If we do, we will tell you and refund anything you paid for that part.
Delivery
- Delivery windows are estimates. We do our best to deliver within the window shown and will tell you about delays.
- Please provide a correct address and phone number and be reachable. Give your delivery code to the rider on receiving your meal.
- If we cannot deliver because nobody is available or the address is wrong, the meal may be treated as delivered, and a refund may not be possible.
Skips, pauses and cancellations
- You can skip a delivery day, pause or cancel a plan in the app before the deadline shown for that day. The deadline and the rules for each plan are displayed in the app.
- A skipped meal may be returned to your wallet as credit, as shown in the app when you skip. Wallet credit may have an expiry date and cannot be withdrawn as cash unless the law requires it.
- Plan renewals follow the plan you chose and are shown before you pay.
Payments, wallet and refunds
- You can pay with the methods shown at checkout. Payments are processed by our payment providers.
- Refunds follow our Refund Policy and are returned to the original payment method or to your wallet, as shown in the app.
- Coupons and loyalty points have the conditions shown with them and cannot be exchanged for cash.
Food, allergens and nutrition
We show allergen and nutrition information provided by our kitchen. Our meals are prepared in a kitchen that handles common allergens, so we cannot guarantee that any meal is completely free of a particular allergen. If you have a serious allergy or medical condition, please check with us before ordering. Nutrition values are estimates and are not medical advice.
Using the Service properly
Do not misuse the Service: no fraud, abuse of coupons or referrals, attempts to break or overload the system, or abusive behaviour towards our staff and riders.
Reviews and content
If you post a review or message, you allow us to display it in the Service. Please keep it honest and respectful.
Our responsibility
We provide the Service with reasonable care. To the extent the law allows, we are not responsible for indirect losses or for events outside our control, such as severe weather or road closures. Nothing in these terms limits rights you have under Bahraini consumer law.
Changes to the Service or these terms
We may update the Service and these terms. If we make a meaningful change we will tell you in the app and ask you to review it. Continuing to use the Service after a change means you accept it.
Governing law and contact
These terms are governed by the laws of the Kingdom of Bahrain, and the courts of Bahrain have jurisdiction, without affecting any rights you have as a consumer. Questions or complaints: info@foodcitybahrain.com.
